REPORT
- Overview
- Awards
- Safety
- Community Health
- Culture
Caring for All, Embracing Every Story
At Hoag, we embrace every individual’s story, fostering a culture where our employees feel supported and empowered. By nurturing our team, we elevate the standard of compassionate care, treating every patient equally and ensuring the best possible experience for all.
Culture of Excellence
Empowering Women to Shape the Future
We champion equitable opportunities for women, fostering an environment where everyone’s contributions are valued and respected. Through tailored leadership development and mentorship programs, we nurture growth, amplify voices, and cultivate a culture of innovation driven by inclusion.
75.6% of all Hoag staff are female—higher than the OC average of 50.5%
Patient Testimonial Carousel
“Hoag really embraces autonomy among its female leaders, and there is room at the table for everyone. Whenever I express my opinions, whenever I have ideas, they aren’t shut down. They’re welcome.”
“Hoag offers tremendous flexibility for its female employees. We offer self-scheduling, and the option to stack shifts so that employees can focus on education, childcare or any other aspects of their lives that are important.”
“I have a profound appreciation for Hoag’s values and the investment it makes in its staff. It’s an organization that has always been very supportive of inclusivity, and I take that supportive energy into my role every day.”
“One of my first impressions when I started at Hoag was how welcoming women in leadership roles are, and how willing they are to be mentors. As a leader myself, I’m eager to build up those around me.”
Excellence Across Generations
We celebrate the power of a multigenerational workforce, recognizing that diverse perspectives and experiences drive innovation and elevate patient care. By embracing the unique strengths of every generation, we cultivate a collaborative environment where ideas flourish, teamwork thrives, and exceptional outcomes become the norm for our patients and community.
59% increase of Hoag staff with a 5-9 year tenure since 2020
Patient Testimonial Carousel
“I really appreciate working alongside younger generations at Hoag because I know that they’re working hard. They’ve got energy, they offer fresh perspectives, and they’re excited about their roles and our mission.”
“What makes Hoag’s multigenerational workforce successful is that we listen to each other. I’ve never worked for a company that is as committed to collaboration and innovation to better serve our patients.”
“The generational diversity of our team at Hoag has created this incredible blend of knowledge and expertise. Whether you’re the newest member of the team or the most tenured, there are as many valuable opportunities to teach as there are to learn.”
Rooted in Orange County, Reflected by Our Community
We proudly reflect the rich diversity of Orange County, delivering compassionate, personalized care that honors every individual’s unique story. Our team embodies the vibrant cultures and perspectives of the community we serve, fostering trust, connection, and inclusion.
43% increase in Hoag staff diversity since 2020
Patient Testimonial Carousel
“We’ve done everything from veteran recruitment to specialty recruitment, to partnering with organizations across Orange County to facilitate a diverse talent pool within the community we serve.”
“Hoag has several important initiatives in place—from community college outreach to early career development. We are also tapping into stellar talent within underserved communities and across the county.”
“There is so much talent to be found in every corner of this county. So we’ve built a number of partnerships with local organizations, colleges and universities to create pipelines that will bring people from all over Orange County to Hoag.”
There’s No Place Like Hoag
At Hoag, we invest in cutting-edge research and technology to provide patients with compassionate and coordinated care that leads to better health outcomes and faster recovery. We ensure every patient receives our highest standard of care right here in Orange County.
Highest-Ranked Hospital in OC
Hoag has earned recognition from U.S. News & World Report for the 9th consecutive year. Ranked #4 in the Los Angeles Metro Area and #9 in California.
Magnet Recognized
Hoag has received 4 Magnet® recognitions from the American Nurses Credentialing Center’s for excellence in nursing, the highest honor in the field.
National Recognition
Hoag was named a Center of Excellence in Robotic Surgery by Surgical Review Corporation and honored by the Women’s Choice Award® as one of America’s Best Hospitals for Heart Care and Obstetrics.
Hoag’s commitment to quality and safety
At Hoag, patient safety is at the core of everything we do. Whether you’re here for complex care or a routine visit, our focus is on delivering safe, high-quality care in an environment built on trust, communication and continuous improvement.
Our commitment to safety
Caring for generations of families in Orange County
Through diverse programs, Hoag’s Community Benefit Program leads our endeavors to promote health equity and reduce health disparities.
Explore our programs
A culture of excellence
Caring for All, Embracing Every Story
At Hoag, we embrace every individual’s story, fostering a culture where our employees feel supported and empowered. By nurturing our team, we elevate the standard of compassionate care, treating every patient equally and ensuring the best possible experience for all.
History of Excellence
Caring for You. Since 1952.
We began in Orange County over 70 years ago, driven by a clear need for a hospital in this community. With a shortage of hospital beds, frequent accidents and injuries along Pacific Coast Highway, and the nearest hospital miles inland, accessible, high-quality care was essential.
Hoag Family Foundation
The vision for a hospital in Newport Beach took shape in 1944 when Rev. Raymond Brahams, seven Presbyterian church members, and a physician founded the Presbyterian Hospital of Laguna Beach. After securing a site on the Newport Beach bluffs, they renamed it the Presbyterian Hospital of Orange County but struggled with post-war construction costs.
In 1950, the Hoag Family Foundation, established by J.C. Penney partner George Hoag Sr. and his family, stepped in with funding to bring this vision to life. With strong community support, Hoag Memorial Hospital Presbyterian opened on September 15, 1952, with 75 beds, 68 physicians, and 60 employees. Today, the George Hoag Family Foundation and the Association of Presbyterian Members continue to provide leadership, ensuring Hoag remains a beacon of excellence in Orange County healthcare.
Highest-Ranked Hospital in Orange County
This marks the ninth year in a row Hoag has achieved this level of recognition by U.S. News & World Report. The organization was ranked the #4 hospital in the Los Angeles Metro Area and the #9 hospital in California, and is the only Orange County hospital in the top 10. Additionally, Hoag was ranked #27 nationally in Orthopedics.
U.S. News & World Report
The highest ranked hospital in OC, 9 years in a row
#4
hospital in the Los Angeles metro area
#9
hospital in California
#27
nationally in Orthopedics
Hoag ranked high performing in 5 adult specialties
Neurology & Neurosurgery, Gastroenterology & GI Surgery, Geriatrics, Pulmonary & Lung Surgery, and Urology
Hoag ranked high performing in 20 common adult procedures and conditions
Aortic Valve Surgery; Back Surgery (Spinal Fusion); Chronic Obstructive Pulmonary Disease (COPD); Colon Cancer Surgery; Diabetes; Gynecological Cancer Surgery; Heart Attack; Heart Bypass Surgery; Heart Failure; Hip Fracture; Hip Replacement; Kidney Failure; Knee Replacement; Leukemia, Lymphoma & Myeloma; Lung Cancer Surgery; Pacemaker Implantation; Pneumonia; Prostate Cancer Surgery; Stroke; and Transcatheter Aortic Valve Replacement (TAVR).
Magnet Recognized
Hoag has attained its fifth Magnet® recognition for continued dedication to high-quality nursing practice.
Hoag attained the Magnet® recognition as part of the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program. This credentialing program for hospitals recognizes excellence in nursing and is the highest honor an organization can receive for professional nursing practices.
Additionally, Hoag earned full accreditation with DNV Healthcare, the organization whose accreditation and quality management aligns with Hoag’s focus on constant improvement.
National Recognition
Hoag named by the Center of Excellence in Robotic Surgery by Surgical Review Corporation.
Hoag has performed over 35,000 robotic-assisted surgeries—a significant milestone for the first health system in Orange County to adopt the technology twenty years ago.
Hoag was also named by Women’s Choice Award® as one of America’s Best Hospitals for Heart Care and Obstetrics for eight years in a row (2014 – 2021).
First in the World
Hoag named Center of Excellence in Oncoplastic Breast Surgery
Hoag Hospital has become the first organization in the world to achieve the Surgical Review Corporation (SRC) Center of Excellence accreditation in Oncoplastic Breast Surgery.
Recent Major Milestones
Hoag opened the new Hoag Center for Advanced Visualization and Immersive Therapeutics inside Hoag’s Pickup Family Neurosciences Institute.
Hoag announced a major reinvestment in its facilities and treatment technologies for the Patty & George Hoag Cancer Center.
Hoag launched Hoag at Home, a comprehensive home care service offering that provides patients with the high-quality personalized care they need in the comfort of their home.
Specialty Recognition
U.S. News & World Report ranked Hoag high performing in Colon Cancer Surgery, Lung Cancer Surgery and Prostate Cancer Surgery.
Highest surgical volume program for Breast Cancer, Lung Cancer, Prostate Cancer, Bladder Cancer and Colon Cancer.
Hoag Family Cancer Institute is in the top 10% for overall patient satisfaction.
Hoag Family Cancer Institute became the first community hospital in Orange County to offer Phase 1 Clinical Trials.
Hoag Breast Center is the first and only breast center in Orange County to be designated as a Certified Quality Breast Center of Excellence™. Hoag offers the full complement of breast screening technologies, including breast tomosynthesis (3D mammography) and comprehensive breast surgical offerings including oncoplastic surgery and the full gamut of reconstructive options.
Hoag Hospital has become the first organization in the world to achieve the Surgical Review Corporation (SRC) Center of Excellence accreditation in Oncoplastic Breast Surgery.
Named by Women’s Choice Award® as one of America’s Best Hospitals for Obstetrics for 2014-2023. Hoag offers dedicated OB services for perinatology, neonatology, OB intensivist and OB hospitalist/laborist.
Hoag has become the first hospital on the West Coast to achieve dual accreditation as a Center of Excellence in Continence Care for Women, recognized by Surgical Review Corporation (SRC) and National Association for Continence (NAFC) for providing the highest quality of care and patient safety.
Hoag has received the prestigious SOAP Center of Excellence (COE) designation by the Society for Obstetric Anesthesia and Perinatology (SOAP).
The Women’s Choice Award has designated Hoag as top 1% of Mammography Imaging Nationwide in 2023-2024.
Designated a Blue Distinction® Center designation for cardiac care based on quality and cost-efficiency by Anthem Blue Cross.
Jeffrey M. Carlton Heart and Vascular Institute has earned the highest distinction possible, a three-star rating out of three stars, from the Society of Thoracic Surgeons (STS) for three categories of surgery – isolated aortic valve replacement (AVR), isolated mitral valve replacement and repair (MVRR) and isolated coronary artery bypass grafting (CABG).
The 2024-2025 U.S. News & World Report ranked Hoag high performing in five cardiac specialties: Aortic Valve Surgery, Heart Bypass Surgery, Heart Attack and Heart Failure.
Recipient of the American Heart Association’s 2023 Get with the Guidelines® Heart Failure Gold Plus Quality Achievement Award.
Hoag Hospital Irvine was certified a Primary Stroke Center and Hoag Hospital Newport Beach was named a Certified Comprehensive Stroke Center by DNV Healthcare.
Became the first hospital in Orange County to use high-tech 3D Simulation Software (SNAP) to assist in Brain Surgeries.
U.S News & World Report ranked Hoag high performing in Neurology & Neurosurgery.
Designated a Level 4 Epilepsy Center by the National Association of Epilepsy Centers.
Designated as a Stroke-Neurology Receiving Center by the Orange County Health Care Agency.
Recipient of the American Heart Association’s Get with the Guidelines® Stroke Gold Plus Quality Achievement Award.
2018 – IHA AMP Ronald P. Bangasser, M.D., Memorial Recognition for Quality Improvement
2019 – Recognized as 4.5-Star provider organization
2019 – Integrated Healthcare Association’s 2019 Excellence in Healthcare
2020 – Integrated Healthcare Association’s 2020 Excellence in Healthcare
2021 – Scan Premier Partner, recognized as a top performing medical group
2022 – Integrated Healthcare Association’s 2021 Excellence in Healthcare; Top 10% in Clinical Quality & Top 10% in Patient Experience
Integrated Healthcare Association 2022 Excellence in Healthcare; Top 10% in Clinical Quality
2022 – Scan Premier Partner, recognized as a top performing medical group
Hoag’s commitment to quality and safety
Hoag is committed to building a system of care wherein patients experience no harm caused by errors or failure in care processes. We hold ourselves to the highest standards, continuously monitoring performance and outcomes to ensure we are meeting -- and exceeding -- national benchmarks.
Our teams are trained to follow evidence-based protocols and use technology to reduce risk and enhance patient care.
Our hospital has a strategic plan that publicly shares its commitment to patient safety as a core value and outlines specific safety goals and associated metrics, including the goal of “zero preventable harm.”
What patient safety means at Hoag
Clear communication across care teams and with patients
Rigorous infection prevention practices
Careful medication management and verification
Real-time reporting and learning from safety events
Ongoing education and training for all staff
We believe transparency is key to building trust. That’s why we track and share quality metrics, participate in external reviews and accreditations, employ root cause analysis, and welcome feedback from patients and families. Further, every team member at Hoag – no matter their role - is empowered to speak up and act when it comes to patient well-being.
What you can expect
Every Hoag patient benefits from safeguards designed to prevent errors, avoid infections, and support clear communication across care teams. This includes:
Barcoded medication administration to ensure accuracy
Strict infection prevention practices throughout our facilities
Real-time monitoring of safety performance metrics
Daily safety huddles to address concerns before they impact care
Ongoing training and education for every care team member
Nationally recognized for safety & quality
That commitment shows in the national recognition we’ve earned for safety and quality, and in the trust our patients place in us every day.
5-Star Rating from CMS (Centers for Medicare & Medicaid Services) – the highest possible rating, awarded to Hoag Hospital Newport Beach and Hoag Hospital Irvine for overall hospital quality.
‘A’ Hospital Safety Grades from The Leapfrog Group, reflecting top performance in preventing medical errors, injuries, and infections.
Magnet® Recognition with Distinction for nursing excellence, a designation earned by fewer than 10% of hospitals nationwide.
These honors reflect the work of dedicated clinical teams, consistent attention to detail, and a culture of safety that puts patients first.
We encourage your feedback
You are an important part of your care team. If you have questions, concerns, or notice something that doesn’t seem right, we want you to speak up. Our staff is here to listen and respond.
At Hoag, safety isn’t just a protocol; it’s a shared responsibility and a promise we make to every patient we serve.
Caring for generations of families in Orange County. Always have. Always will.
Hoag’s mission as a nonprofit, faith-based hospital aims to deliver top-tier healthcare to our communities. The Department of Community Health, founded in 1996, oversees Hoag’s Community Benefit Program, serving low-income and vulnerable groups.
Explore our programs
Melinda Hoag Smith Center for Healthy Living
The Melinda Hoag Smith Center for Healthy Living (MHSCHL) collaborates with non-profits to make vulnerable communities healthier.
Mental Health Center
The goal of the Mental Health Center is to improve the health and well-being of the surrounding underserved community, through the provision of psychotherapy and integrated care.
Community Benefits Grants Program
Hoag's Community Benefit Program provides grants to community organizations who strive to meet the health and social service related needs of the Orange County community.
Community Nurse Navigation
Community Nurse Navigators focus on prevention and management of chronic diseases and support patients in accessing care by navigating through health care barriers.
Project Wipeout
The Project Wipeout mission is to inspire a culture of water safety at the beach and beyond through education and community engagement.
Meet the Team
The department of Community Health is comprised of a multidisciplinary team of experts that provides comprehensive care to help community members improve their quality of life and reach their full potential.
Community Highlights
Article
Hoag Recognized as Best Hospital for Maternity Care by U.S. News & World Report- December 10, 2025
- 2 min read
2025 Highlights
The Melinda Hoag Smith Center for Healthy Living has continued to make a profound impact on the well-being of families and individuals across OC.
202
maternal mental health therapy sessions
1,621
mental health and basic needs screenings completed
112,025
diapers distributed to 1,269 families
1,861
children supported through after-school education
3,800+
therapy sessions (as well as 652 yoga therapy sessions and 698 group participants)
4,879
individuals served during monthly food distribution—providing 2,000 food bags
1,830
attendees reached through health education classes and community workshops
11,724
participants engaged in integrated health and wellness classes
Heart of Hoag: Quality Healthcare for All
A Legacy of Impact
Hoag's commitment for a healthy Orange County
Since the opening of the Center eight years ago, we've endeavored to make a significant impact in our community by providing assistance to underserved, vulnerable, and low income individuals and families. The Center offers a collaborative approach by partnering with nonprofit organizations in one location to improve the health of the community. In addition to increasing health access, the Center provides everything from legal aid, financial coaching, food distribution to mental health services for the underserved among us. Services are offered at no cost.
United by Passion & Purpose
Our passion and purpose for serving our community fuels our dedication
Hoag's quality and compassion flows far beyond the reaches of our hospitals, urgent cares and clinics. Hoag's Community Benefit programs extends our contribution to the community in ways that profoundly impact the community around us. Ways that many people don't see.
Open Doors & Open Hearts
We believe access to quality healthcare is a right, not a privilege
Our Community Benefit programs provide Hoag-level care to those who face barriers in accessing basic health needs. We support community partners who are doing excellent work addressing mental health, housing and food insecurity. We help promote healthy lifestyles that impact whole families, from our youngest neighbors to our oldest.
Hoag’s journey towards health equity
1996: Launching Community Benefit Initiatives
Community Benefit program formalized under department of Community Medicine led by founding Director Dr. Gwyn Parry, primary care physician.
1998: Pioneering Community Partnerships and Mental Health Initiatives
Dr. Parry & Hoag leadership were ahead of their time by partnering with local nonprofits to address social needs. The first community mental health program for the low income population was established.
2000: Meeting Mental Health Needs Through Expansion and Collaboration
Demand for mental health services grew and to meet those needs the internship program was established with USC and CSULB Social Work programs. Additionally, the program acquired permanent space near the west side of Costa Mesa where many clients reside.
2002: Expanding Care
Team expanded with two additional MSW, bilingual clinicians who were former interns. Additionally, service lines grew to include case management
2007: Launch of Mental Health Center
Mental Health program formalized as the Mental Health Center. The department grew with 6 staff and 5 interns.
2008: Official Naming of Community Health
Department name changed from Community Medicine to Community Health to better align with mission.
2010: Offering Mental Health Support for the Farsi Community
Department hired the first Farsi speaking therapist, also a former intern, to help address the mental health needs of the Farsi community.
2012: Addressing Disparities in Accessing Specialized Care
Department relocated to a larger space and psychiatry service line was added to address disparities in accessing specialized and needed care. The first Case Manager, also a former intern was hired to support clients with resource brokering and connection to social supports.
2014: Student Interns Added to Support Community
Added MPH student intern to support Community Benefit initiatives.
2015: Meeting the Needs of the Vulnerable
Social work team huddle also known as our transformative “hallway meeting” sparked the idea to bring other service providers to serve our clients at our center with the primary goal of reducing barriers to accessing resources. Leadership supported the idea and gave us additional suites in the building to expand programming! Convened and engaged community members and stakeholders to inform us on how the center can meet the needs of the vulnerable community. The center’s model and mission was developed in collaboration with the community.
2015: Formalization of Training Programs
Our grassroots approach to connecting with community members continued with the addition of the Promotor/Community Health Worker outreach team. Program was philanthropically funded to reach the Costa Mesa and Huntington Beach communities. Formalized our Health Profession and Workforce Development Training program by becoming an accredited CE provider.
2016: Building Named the Melinda Hoag Smith Center for Healthy Living
A transformational philanthropic gift from the Hoag Family Foundation supported hiring more staff, leveraging programs, and adding integrative wellness classes. Collaboration and co-location with local nonprofits were established. Secured space for our own family resource center, coming full circle as our flagship program was started at an FRC. The building was named the Melinda Hoag Smith Center for Healthy Living.
2020: Creation of COVID-19 Crisis Response Team (CCRT)
In response to the emergent needs in the community during the pandemic, a COVID-19 Crisis Response Team (CCRT) was created. Comprising of a Case Manager, Registered Nurse, and Clinical Social Worker, the team provided short term interventions which include the immediate assessment of needs and delivery of care navigation for families impacted by COVID.
2021: Establishing the Community Nurse Navigation and Health Coaching Program
Service lines continued to expand as the need for health navigation and chronic disease management was identified and exacerbated by pandemic. The Community Nurse Navigation and Health Coaching program was established. Additional Farsi speaking services were added for the growing population seeking out services at the center.
2022: Expanding Internship Program
Continue growing the long-standing internship program with ten affiliated universities including yoga therapy interns to enhance integrative services.
2024: Growth of Health, Wellness, and Social Support Services
Regarded as a trusted provider serving vulnerable community members with highly coordinated health, wellness, and social support services in one location to help them navigate challenges and thrive long term. Now a team of 31 staff including public health (MPH), social workers (MSW, LCSW), registered nurses (RN), case managers (BS), community health workers/promotores and 10 contracted wellness instructors.
Building a more equitable world of healthcare
The causes of health inequity include economic factors that are exacerbated by language barriers, legal status, and high depression rates — all major factors that keep residents oppressed and disadvantaged. Hoag's Community Benefit programs help enhance the health status of the community. The following highlights Hoag's 2023 impact.
Recent Community Health Reports
All reports and publications
Where to find us
Contact us
Send us a message
Have more questions about this location? Fill out our form and one of our team members will promptly get back to you with the information you need.
Call us
(949) 764-6551
Stay up-to-date on the latest news from Hoag
By submitting this request, you agree to receive communications from Hoag and accept our Privacy Policy and Terms of Use.