Visitor Information
Hoag is dedicated to creating the best experience possible for our patients. This visitor information area provides information to help you and those close to you during a hospital stay.
Visitor Policy Information
- Per CDPH guidelines, all patients (inpatient, outpatient, surgical services, outpatient procedures and outpatient locations) are allowed two visitors at one time.
- Visitation hours are available 24 hours a day. Please note that some areas within the hospital restrict visitors at certain times.
- Children of all ages are allowed to visit when accompanied by an adult 18 years of age or older. Children are not permitted to visit patients in isolation.
- Visitors have access to the hospital cafeteria.
- Visitors who are ill are not allowed.
- Patients with respiratory symptoms will be asked to wear a mask.
General Information
The Information Desk is located inside the main entrance. Attendants are available to assist with room direction and other information.
Patient Billing
A customer service representative is available to answer specific financial questions or to receive a payment Monday through Friday in the lobby of the Women’s Pavilion. Telephones/Cellular phones and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).
Smoking
The Hoag Campus is smoke-free – no smoking is allowed.
Automatic Teller Machines (ATMs)
ATMs are available in the convenience center in the cafeteria and on the main floor next to the Health Resource Center.
US Mail Drops
US Mail drop boxes and stamp machines are located at the main entrance of the hospital and in the convenience center.
Concerns or Questions
If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems or concerns. The Patient Relations staff is available from 8:30 a.m. to 4:30 p.m., Monday through Friday at 949-764-8220. If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling the hospital operator at 949-764-HOAG (4624).