Billing Information

Hoag’s Billing Contact Information:

Please click here to view Hoag’s Billing Guide, which includes commonly asked billing questions and answers. You can also call us at 949-764-8400 with your questions so we can help you. Our patient accounting department can also provide billing for services rendered at the following Hoag facilities:

  • Hoag Breast Care Center
  • Hoag Family Cancer Institute
  • Hoag Health Centers (*radiology services only)
  • Hoag Surgicare

Patient Financial Services Customer Service

Hoag Newport Beach Office:

  • Call: 949-764-8400 to speak with a customer service representative.
  • Email: PFS@hoag.org
  • Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (Closed on holidays)
  • Walk-In: Customer service representatives are located in the Cashiers Office on the Newport Beach hospital campus.
  • Hours: Monday – Friday, 8:30 a.m.– 4:00 p.m. (Closed on holidays).

Hoag Irvine Office:

  • Call: 949-764-8400 to speak with a Patient Financial Services customer service representative.
  • Email: PFS@hoag.org
  • Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (Closed on holidays)
  • Walk-In: Customer service representatives are located in the Cashiers Office on the Irvine hospital campus.
  • Hours: Monday – Friday, 8:30 a.m.– 4:00 p.m. (Closed on holidays).

Patient Financial Services Email: PFS@hoag.org

Patient Financial Services Written Correspondence and Payments:
Hoag Business Center
2975 Red Hill Ave.
Suite 200
Costa Mesa, CA 92626

Price Line

To receive estimated pricing information on procedures or surgeries please contact:
Hoag Newport Beach: 949-764-8271
Hoag Irvine: 949-517-3167
Email: Cashier@hoag.org

The Centers for Medicare and Medicaid Services (CMS) established guidance which requires hospitals to make available a list of their standard charges online. Hospitals utilize a chargemaster system, which is a list of charges for each service provided to a patient. These charges are the baseline rates for services provided at Hoag and will appear on the patient bill.

The chargemaster rates are updated from time to time to accurately reflect the hospital’s expenses to operate.

Standard charges shown in the chargemaster do not necessarily reflect the amount that a patient will pay for the services rendered. Government insurance plans such as Medicare and Medicaid do not pay the chargemaster rates, but rather have their own set rates which hospitals are obligated to accept. Commercial insurance payments are based on rates agreed to by both the insurance carrier and the hospital. Patients without commercial insurance or not covered by a government health care plan should contact the hospital prior to a procedure to discuss charges, alternative pricing, and payment terms.

Download the standard hospital charges relevant to the CMS guidance for Hoag Hospital Newport Beach.

Download the average hospital charges by standard diagnosis groupings (MS-DRG) relevant to the CMS guidance.

 

Maternity Cash Payment & Financial Information

For those patients who do not have insurance coverage, or elect to not utilize their insurance, the following rates apply and include the hospital fees for the mother and the baby. More information and fees.

Financial Counselors

To discuss financial assistance programs please call 949-764-5564.

Insurance Information Service

Please call 800-400-4624 or email us at Insurance@hoag.org if you have questions about your health insurance plan or network and their affiliation with Hoag Hospital.

No Surprises Act

Please click here to learn more about your rights and protections against surprise medical bills.